FAQ/
Common Questions
We understand that clarity and transparency are essential when it comes to your interactions with Platinum.
Here, you'll find answers to the questions that matter most to you, whether you're a new customer seeking information or a valued client looking for assistance. If you can't find the answer you're looking for, don't hesitate to reach out to us for personalized assistance.
Soft washing is a method of cleaning exterior surfaces using low-pressure water and specialized cleaning solutions, while pressure washing uses high-pressure water jets. Soft washing is gentler and ideal for delicate surfaces to prevent damage. Our softwashing is safe for your roof and highly effective for your roof and various other exterior surfaces, but they are also safe and environmentally sound. In fact, they are recommended as the most desirable cleaning solution by CASMA and ARMA (Asphalt Roofing Manufacturers Association).
Soft washing can effectively clean various surfaces, including siding, roofs, decks, fences, stucco, brick, and even some painted surfaces.
Yes, soft washing not only cleans but also helps prevent the regrowth of contaminants, ultimately preserving the structural integrity and appearance of your exterior surfaces.
Yes, soft washing is highly effective at removing mold, mildew, algae, and other organic contaminants. The specialized detergents used break down these contaminants for thorough cleaning.
When properly applied and allowed to dry, the cleaning solutions used in soft washing are safe for pets and family members. It's essential to follow any safety guidelines provided by our team.
Yes, soft washing is environmentally friendly. It typically uses biodegradable and eco-friendly cleaning solutions, reducing the impact on the environment.
Soft washing is designed to be safe for plants and landscaping when used correctly. Precautions are taken to protect vegetation during the cleaning process.
The duration of the cleaning process depends on the size and condition of the area. Generally, there is minimal downtime, and you can use your property shortly after the cleaning is completed.
While it's not necessary for you to be present, it's recommended that you communicate with our team to address any specific concerns or instructions you may have.
The frequency of soft washing depends on various factors, including the climate, the presence of contaminants, and the type of surface. Many homeowners choose to have their property soft washed every 1-3 years.